Q1. Unable to recognize the device under Windows XP.
A. In Device Manager ->USB controllers ->USB root hub->power management unselect the option that allows Windows to automatically turn off the device. If you have more than one root hub you have to unselect the above mentioned option for that hub on which you will connect the device.
A2. To configure the web camera, the installer needs files which belong to Windows. They are installed "on first use", that is, when you install an imaging device that uses them.
A3. Please check the batteries - this can happen when they are depleted or very cold.
A4. "No Preview" means that the picture is corrupted. Either the batteries have run out while processing the image,or the camera has been switched off unexpectedly.
A5. The standard USB drivers we use do not allow the mounting of both memories at once. It can only be achieved with custom drivers, but then the devices wouldn't be driver free for Windows ME/2k/XP.
A6. The models PhC 2100/2300/3400 do not use the USB as a power source. Consequently, if the batteries run out during transfer, the camera switches off. Please check battery status prior to connecting the camera to your computer.
A7. With fixed focus, the range in which objects appear sharp is predefined - e.g. from 80cm to infinity. Macro mode on a fixed focus camera means that you can switch to another predefined focus range - e.g. 15-25cm. An autofocus camera adjusts the focus range depending on the scene.
A8. Please check the version of your DirectX - it must be 8.1 or later to be able to play the videos.
A9. PhC 7200/8300/2300/3400 - Press the 'OK' button and then the 'vol -' button.
A10. Go to SET mode > Media > Format
A11. This problem is due to the large Windows disc cache and is observed in all Windows environments. There are several solutions for this problem:
In Windows 2000 and Millennium there is a special icon on the task bar “Unplug/Eject”, which enables the removable media to be removed without any risk of losing data.
Check the light beside the viewfinder - if it is red, there is transfer. The camera can be safely disconnected from cable or the card ejected only when the light is green.
Disable the internal Windows disc cache for removable drives. This approach is only valid to Windows 98 and Millennium. It will force the progress bar to reflect the actual transfer progress and you can safely unplug the device or eject the card after the copy progress bar disappears. The easiest way to do this is to use some common available freeware/shareware programs like CacheMan to disable the Windows cache for removable disks, or manually following these steps:
• On the “My Computer” icon with the right mouse button click select “Properties” and click on the “Performance” tab.
• From the Performance dialog select “File System” Button.
• From the “File System” dialog, select “Removable disk” tab.
• From the “Removable disk” dialog, uncheck the “Enable write-behind caching on all removable disc drives”
• Apply the new settings using “Apply” button
• Choose “OK”
A12. This problem is related to the multitasking scheduler of Windows. The same situation is observed during the formatting or copying of files to the floppy disk drive. The time of freeze depends on system performance, file cache, etc., but should be in the range of several seconds.
A13.The capacity of your device is reported using the decimal numbering system (1 MB = 1,000,000 bytes and 1 GB = 1,000,000,000 bytes). Both Windows and Macintosh operating systems use the binary numbering system, which results in a lower reported capacity.
Thus even 40GB in Windows are shown as 37.25 GB!
For more information, please write to support@daisymm.com
