Q1: I have USB 2.0 ports and my MusicPen starts playing instead of going into USB mode.
A1. MusicPen has to be updated with a later firmware version - v.2.13 or later
A2. All players with firmware versions equal to or higher than 1.55 should be able to transfer files to/from Windows 98 as well as Windows 2000 and Millennium systems. Please check your firmware version – it is the three digit number displayed shortly after power-up. If it is below 1.55, please update your firmware. Detailed instructions on how to do this are available on this site, together with binary images of recent firmware.
A3. This problem is due to the large Windows disc cache and is observed in all Windows environments. There are several solutions for this problem:
- In Windows 2000 and Millennium there is a special icon on the task bar “Unplug/Eject”, which enables the removable media to be removed without any risk of losing data.
- Check the arrows on the LCD screen on the player. These arrows indicate the presence and direction of the transfer over USB. The player can be safely disconnected from cable or the card ejected only when no arrow is displayed.
- Disable the internal Windows disc cache for removable drives. This approach is only valid to Windows 98 and Millennium. It will force the progress bar to reflect the actual transfer progress and you can safely unplug the device or eject the card after the copy progress bar disappears. The easiest way to do this is to use some common available freeware/shareware programs like CacheMan to disable the Windows cache for removable disks, or manually following these steps:
• On the “My Computer” icon with the right mouse button click select “Properties” and click on the “Performance” tab.
• From the Performance dialog select “File System” Button.
• From the “File System” dialog, select “Removable disk” tab.
• From the “Removable disk” dialog, please check “Enable write-behind caching on all removable disc drives”
• Apply the new settings using “Apply” button
• Uncheck the “Enable write-behind caching on all removable disc drives”
• Apply the new settings using “Apply” button
• Choose “OK”
A4. This problem is related to the multitasking scheduler of Windows. The same situation is observed during the formatting or copying of files to the floppy disk drive. The time of freeze depends on system performance, file cache, etc., but should be in a range of several seconds.
A5. This situation is often observed on computers with K6+ processor and VIA chipset. It is a known problem and a fix for Windows is available at www.usbman.com. On this site you can find also many patches for different main boards, CPUs and operating systems.
A6. For most common ripping software like audiocatalyst, mediajukebox, audiograbber and others windows automatically changes the compressing codec from mpeg1 layer 3 to layer 2 because of better ratio quality/size.For the moment DIVA player, MusicPen and PhotoClip support only the standard mp3 - mpeg1 layer 3.
Note: a freeware program for ripping can be downloaded from www.goldwave.com that can rip in less than 96kbps in layer3
A7. In device manager ->USB controllers ->USB root hub->power management unselect the option that allows windows automatically to turn off the device.If you have more than one root hub you have to unselect the above mentioned option for that hub on which you will connect the device (DIVA player, MusicPen or PhotoClip)
View step-by-step illustration
A8. Music Loader 2.1 can't be run on some computer configurations.
Please, use fixed Music Loader 2.2
A9.The capacity of your device is reported using the decimal numbering system (1 MB = 1,000,000 bytes and 1 GB = 1,000,000,000 bytes). Both Windows and Macintosh operating systems use the binary numbering system, which results in a lower reported capacity.
Thus even 40GB in Windows are shown as 37.25 GB!
For more information, please write to support@daisymm.com
 coming soon |
| news |
| gallery |
| tips & tricks |