Q1: My Diva "freezes" duirng playback from the CompactFlash card?

  Q2: I have USB 2.0 ports and my Diva starts playing instead of going into USB mode.

  Q3: How do I format the memory of the player?

  Q4: What is the maximum size of Flash Memory Card supported by DIVA MP3 player?

  Q5: Does DIVA MP3 player support Microdrives?

  Q6: What are the benefits of using DIVA MP3 player with internal memory?

  Q7: I can’t transfer files with Windows 2000 or Millenium. What can I do?

  Q8: When copying files to my player, the Windows copy progress indicator disappears before the actual transfer finishes. If the USB cable is unplugged before the transfer finishes, Windows issues “Disk write error” message. How can I assure when the transfer is finished?

  Q9: My computer “freezes” for a few seconds during data transfer sometimes.

  Q10: I can copy files only one by one, if I select more files to copy, the system fails.

Q11: Not playing mp3 encoded in bitrates lower than 96kbps.

Q12: Unable to recognize the device under Windows XP.

Q13: Formatting internal memory or Compact Flash Card

Q14: How to use under Linux

Q15: Why the internal memory of the device is seen less than the actual capacity in Windows Explorer

 

Q1: My Diva "freezes" duirng playback from the CompactFlash card?
Diffferent cards have different response time, which affects the speed at which information can be read from the card. Due to that fact, the brand of CFC used with the player can afect the operation. We recommend Kinngston CFCs, and we strongly recommend that you try out a card when you buy it, to make sure it doesn't degrade the playback.

Q2: I have USB 2.0 ports and my Diva starts playing instead of going into USB mode.
Diva has to be updated with a later firmware version.
For Diva MP3xxxW - v.2.21 or later
For Diva MP3xxxVP - v.2.14 or later

Q3. How do I format the memory of the player?
A3. Switch the player off. Press and hold "|<<", ">>|" and ">||" (reverse, forward and play). You will see "MEMO/FRMT" blinking. Confirm with ">||" (play). When you see "DONE", you can switch the player off.

Q4. What is the maximum size of Flash Memory Card supported by DIVA MP3 player?
A4. DIVA MP3 Player supports all common sizes of Compact Flash Card Type I. Currently the most popular on the market are 32Mb, 64Mb, 128Mb and 256Mb. CFC 512Mb is also supported by the model Divamp3xxxW.

Q5. Does DIVA MP3 player support Microdrives?
A5. Compact Flash Card Type I has the same configuration as Compact Flash Card Type II and IBM Microdrive, but they are a little bit thicker, also they have higher power consumption.

Q6. What are the benefits of using DIVA MP3 player with internal memory?
A6. The power consumption of the internal memory is lower than using external Flash Card. Using internal memory gives you ability for combining internal and external memory that increases the playtime of the player.
There is no difference in the quality performance.

Q7. I can’t transfer files with Windows 2000 or Millennium. What can I do?
A7. All players with firmware versions equal to or higher than 1.55 should be able to transfer files to/from Windows 98 as well as Windows 2000 and Millennium systems. Please check your firmware version – it is the three digit number displayed shortly after power-up. If it is below 1.55, please update your firmware. Detailed instructions on how to do this are available on this site, together with binary images of recent firmware.

Q8. When copying files to my player, the Windows copy progress indicator disappears before the actual transfer finishes. If the USB cable is unplugged before the transfer finishes, Windows issues “Disk write error” message. How can I assure when the transfer is finished?
A8. This problem is due to the large Windows disc cache and is observed in all Windows environments. There are several solutions for this problem:

1. In Windows 2000 and Millennium there is a special icon on the task bar “Unplug/Eject”, which enables the removable media to be removed without any risk of losing data.
2. Check the arrows on the LCD screen on the player. These arrows indicate the presence and direction of the transfer over USB. The player can be safely disconnected from cable or the card ejected only when no arrow is displayed.
3. Disable the internal Windows disc cache for removable drives. This approach is only valid to Windows 98 and Millennium. It will force the progress bar to reflect the actual transfer progress and you can safely unplug the device or eject the card after the copy progress bar disappears. The easiest way to do this is to use some common available freeware/shareware programs like CacheMan to disable the Windows cache for removable disks, or manually following these steps:
   
   

   • On the “My Computer” icon with the right mouse button click select “Properties” and click on the “Performance” tab.
   • From the Performance dialog select “File System” Button.
   • From the “File System” dialog, select “Removable disk” tab.
   • From the “Removable disk” dialog, please check “Enable write-behind caching on all removable disc drives”
   • Apply the new settings using “Apply” button
   • Uncheck the “Enable write-behind caching on all removable disc drives”
   • Apply the new settings using “Apply” button
   • Choose “OK”
   

Q9. My computer “freezes” for a few seconds during data transfer sometimes.
A9. This problem is related to the multitasking scheduler of Windows. The same situation is observed during the formatting or copying of files to the floppy disk drive. The time of freeze depends on system performance, file cache, etc., but should be in a range of several seconds.

Q10. I can copy files only one by one, if I select more files to copy, the system fails.
A10. This situation is often observed on computers with K6+ processor and VIA chipset. It is a known problem and a fix for Windows is available at www.usbman.com. On this site you can find also many patches for different main boards, CPUs and operating systems.

For more information, please write to support@daisymm.com

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